Moniepoint dispute. Read more about this company .
Step 3. Please try again after a while. Issuing and Activating Cards for Moniepoint Business Owners. Select which of the transactions you want to view (Transfer, Purchase, Airtime, bill payment, dispute) Dispute Analyst. Bemigho Awala For this stage of the interview process, we will evaluate your technical prowess and problem-solving abilities through a technical assessment or case study, depending on the specific role you are applying for. •Focused and solution-oriented professional with experience in the financial sectors. View mutual connections with Mar 6, 2024 · Moniepoint has a daily target for withdrawals, which is 50,000 naira. Experience banking that works. Moniepoint allows you to open a savings plan that matches your saving needs. Choose 'Close Account' and proceed by clicking 'Proceed. Avoid failed transactions with other ATM cards. Once logged in, click on the 'Earn Money' section on the app's interface. The primary task of our legal team is to avoid litigation. You will learn how to contribute to a respectful, inclusive, and productive work environment, aligned with the company's values. Moniepoint restricted my account, I reached out to customer care on call nobody answer me,I also messaged them on WhatsApp someone finally answer me and I told her I am under age and did not have bvn she told me to wait for 24hrs they will unrestrict my account but they didn’t and none of the customers care reply me again or pick call,also I am a student Can't find what you're looking for? Ask us anything Submit a request May 8, 2023 · Litigation & dispute management. was founded with the vision to create a society where everyone experiences financial happiness. We give you the money you need to grow your business and pay back quickly so you can reinvest in what matters most. Someone transferred money from my Moniepoint wallet into another account I am not aware of Mar 30, 2023 · Kindly note that when a POS transfer is declined, the money is reversed back to the account of the sender. Click on the ‘Menu icon’ on the top left corner. Apply now and get the funding you need to grow your business! Enjoy a business solution designed to help you grow. - Keeping accurate records and details of disputes and resolution for management use. If you don’t meet either of these targets, they’ll take back the POS machine from you and give you a refund of POS Payments Everything you need, right at your fingertips. With a Moniepoint POS you can withdraw and deposit cash, and also make payments with any ATM card. - Responsible for resolving interbank financial dispute on behalf of customer using enterprise software such as master com, arbiter, financle. Nov 2023 - Present 8 months. Interview. Compatibility with all types of cards. Job Type Full Time; Qualification BA/BSc/HND Business Banking . Aug 17, 2023 · TL;DR: Moniepoint’s personal banking solution offers reliable debit cards to over 33 million Nigerians using its terminals monthly, with an easy dispute resolution system that ensures funds reversal for failed card transactions. Initializing Aug 31, 2023 · The Moniepoint Microfinance Bank team's expertise in building banking solutions is evident in its personal banking app with the introduction of a new card dispute resolution system. 2017 - Jun 2022 5 years. Lagos, Nigeria. Odim is a customer satisfaction expert, with in-depth knowledge of dispute resolution, and proven expertise in resolving customer complaints while escalating technical issues to relevant units and ensuring prompt resolution. From requests to acceptance, card activation, and dispute management, gain the skills needed for effective management. Aug 17, 2023 · Upon launch, users can log disputes for failed card transactions. Job Type Full Time; Qualification BA/BSc/HND Dec 21, 2023 · This privacy policy (“Policy”) applies to the website (s) and mobile application (s) (hereinafter referred to as, the "Sites") provided by Moniepoint Microfinance Bank Limited (“Moniepoint MFB”, “we”, “us”, “our”) , and other products/services of Moniepoint MFB . As recent graduate, I look forward to growing We power their dreams by providing them with equal access to the tools they need to grow and experience financial happiness. Input their email address and phone number. Username Referrals and Rewards. View Fortune Igiebor’s profile on LinkedIn, a professional community of 1 billion members. If you can’t reach this target, there’s another option. · Experience: Moniepoint Group · Education: University of Agriculture, Abeokuta · Location: Lagos State · 67 connections on LinkedIn. As a Team Lead NIP Dispute and Fraud at Moniepoint Group, I oversee the resolution of disputes and fraud cases involving the Nigerian Instant Payment (NIP) system. Didi Uwem. May 2, 2024 · It’s a typical headache for individuals and businesses. This course aims to answer frequently asked questions about Mobile point-of-sale devices in relation to their features, different target markets, activation costs, transaction charges, and performance expectations. Conclusion Learning Check. Oct 19, 2023 · NCC, Moniepoint, Back NITRA FINTECH Forum. No queues, no paperworks, instant alert notification. Fraud. How can I view the list of tasks the person I referred needs to carry out so that I can earn money? How long does a referral campaign lasts for? What can I do if a personal banking customer forgot to use my referral code during sign up? How to use the referral code during sign up. Dispute transfer Soji Olatunji March 12, 2024 14:48; The transaction was made 2nd of January to my account, from moniepoint agent, but wasn't added to my balance, in Expense Cards. • Intercommunicate with our Business Owners/agents to resolve failed card transfer transactions. • Conduct daily checks to verify that all reports are correctly uploaded, and outstanding issues are escalated promptly. Mar 28, 2023 · Kindly proceed to log the transaction for reversal if eligible. The ₦21,500 covers a ₦10,000 caution fee, ₦10,000 logistics fee, and ₦1,500 insurance fee for 1 year. Do not hesitate to contact us if you have any further questions or require additional information. The possible parties in a transaction are as follows: Payer:The individual or organisation who initiated a payment to a merchant on Monnify. Monnify offers an easier, faster and cheaper way for businesses to get paid on their web and mobile applications using convenient payment methods for customers with the highest success rates obtainable in Nigeria. Background Check Policy A Personal Banking customer can input a referral code during the sign-up process on the Moniepoint Personal Banking App by following these steps: Download the Moniepoint Personal Banking application from the Google Play Store or the Apple Appstore. -Undertake formal investigation, including assessment of information and communicate the outcome of View Beatrice’s full profile. In their purest form, erroneous transfers involve innocent customer or bank teller errors, such as typing the wrong bank account number, selecting the wrong recipient from the saved beneficiary, or typing/writing 10,000 instead of 1,000. - Resolve issues Seamlessly. This video shows you exactly how Experience banking that works. Since 2019, Moniepoint’s technology has powered over 2 million businesses, offering all the payment, banking, credit and business management tools they need to succeed. Grow your career. Within the 'Earn Money' section, locate and select 'Earn from referrals. On the dashboard, locate and click on the menu icon in the top left corner. Feb 27, 2024 · Moniepoint is an all-in-one digital financial services platform for businesses in emerging markets. Monnify is a payment gateway for businesses to accept payments from customers, either on a recurring or one-time basis. Feb 27, 2024 · Benefits of Using Moniepoint POS. By doing so, Moniepoint hopes to give Nigerians absolute control over dispute resolution. Expense Cards. Jun 13, 2024 · Open your Moniepoint personal or business app and log into your account. Phone Number. • Daily download of a report on Extraswitch for internal settlement and reconciliation and customer refunds. To close your Moniepoint Account: Log in to your dashboard and access settings by clicking on the photo icon located at the top left corner of the screen. Select the specific account you wish to close. Start Course. You can then provide your business name and set up a PIN for managing your account. • Daily Engagement with Telco Can't find what you're looking for? Ask us anything Submit a request Jul 7, 2024 · 75 Salaries (for 57 job titles) • Updated Jul 7, 2024. Enjoy a business solution designed to help you grow. • Develop and maintain cordial relationship across product, engineering, data science and business. Having a product that is used by millions of businesses means that it’s inevitable that we’ll get some complaints. Initializing Fund your account and pay for the terminal. Moniepoint is one of the sponsors of this year’s Big Brother Naija, a reality show. About this course and effectively implement the Moniepoint Inc. POS Terminals. -Complete. Objective. (Formerly TeamApt Inc. NIP Dispute Resolution Officer. To withdraw from your Flexible Savings, Monielock, or Fixed Deposit plans, follow these steps: Access your Moniepoint account dashboard. ] · Experience: Moniepoint Inc. ) Apr 2023 - Apr 2024 1 year 1 month. • Ensure daily settlement of web based transactions to our payment gateway partners. Workplace Behaviour Policy. Provide your Bank Verification Number (BVN) and KYC details, and start face & ID verification. Jun 26, 2024 · Open your Moniepoint App and log in to your account. It doesn’t end there. • Ensure the timely review and prompt upload of outstanding settlement reports by the team. Select the specific plan from which you wish to make a withdrawal. There are 3 rounds 1. Java Fundamentals - authentication, oops concepts, databases, data structure, spring fundamentals 3. • Timely response and resolution to Chargebacks on Arbiter and UPSL dispute portal. Dispute Resolution Officer at Moniepoint inc · My career objective is to achieve excellence in whatever I do and provide high-level services with great integrity, loyalty and diligence that will enable me become an asset to any organization as an organized, disciplined, committed individual. This course is designed to help you understand and implement the standards of acceptable workplace behavior. Jul 2, 2024 · I interviewed at Moniepoint in 1/4/2024. This document specifies the process for handling disputes on the Monnify Payment Gateway as well as the TATs attached to the process. Victory Okoyomoh. They get to follow up on the complaint until a full reversal is done. Lagos State, Nigeria. User-friendly operating system for seamless navigation. 3. Retry Logout Logout Can't find what you're looking for? Ask us anything Submit a request NIP Dispute and Fraud Officer Moniepoint Inc. Payments. In this course, you will learn the essential skills and knowledge related to card issuance, activation, card settings, and the effective management of card disputes. I interviewed at Moniepoint in 4/1/2024. Customer Support Specialist. Just make sure your withdrawal transactions add up to at least 150,000 naira, and you’ll be fine. Moniepoint Ranks 2nd on the Financial Times’ List of Africa’s Fastest Growing Companies. Jun 2019 - Jul 2022 3 years 2 months. Log in to your Moniepoint dashboard. May 2023 - Jan 2024 9 months. Our model gets smarter over time as more people share salaries on Issuing and Activating Cards for Moniepoint Business Owners. '. Moniepoint Inc. The following are the benefits you stand to gain from using the Moniepoint POS: Ensures secure transactions for both you and your customers. Referrals and Rewards. This Policy discloses our data protection practices on our Login to Moniepoint . Read more about this company . Lagos State, Nigeria Assist to investigate all electronic Liked by Eyo Effiwatt, ACA. Your business is ready for the next level. Fund your newly created Business Account with a minimum of ₦21,500 for the POS Terminal and complete the request. This stage will challenge you to apply your skills in a hypothetical scenario, allowing us to gauge your aptitude for the position. Jan 8, 2024 · Updated 6 months ago. Moniepoint offers a unique feature that allows you to settle disputes directly from the app. 4. ) · Education: University of Maiduguri · Location: Lagos. Start learning now. • Processing of Web acquired transactions for Business Partners. [Fomerly TeamApt inc. Provide the reason for closing the account. Oct 17, 2022 · Moniepoint restricted my account. London Area, United Kingdom. • Negotiate the resolution of disputed card transaction between cardholders and merchants. Limited Service Offerings : While Moniepoint offers a wide range of services, some users may have specific needs or requirements that are not currently supported by the platform. Policy Acknowledgement . Apr 2, 2023 · Kindly follow the steps below to view your transactions from the dashboard. if you need further help, please reach out to m Aug 17, 2023 · The Moniepoint Microfinance Bank team’s expertise in building banking solutions is evident in its personal banking app with the introduction of a new card dispute resolution system. If not, Compromised account? For any issues, including fraud, click the link below to submit a request, and our support team will respond to you as soon as possible. To Dispute Resolution Officer at Moniepoint Inc. Frequently Asked Questions. Mar 17, 2024 · Moniepoint is an all-in-one digital financial services platform for businesses in emerging markets. Login to Moniepoint . Updated December 13, 2023 19:49. Dispute Resolution Officer. Navigate to the section displaying your savings plans. Initializing Enjoy a business solution designed to help you grow. . . We are the parent company of TeamApt Limited, a Central Bank of Nigeria (CBN) licensed Switch and Processor I did a successful withdrawal/card payment but the value is yet to reflect in my wallet. You can easily copy them for sharing by selecting the respective options. Managing Beneficiaries for Instant Transfers In this course, you would learn how to teach BOs the setup process for adding and deleting beneficiaries for instant transfers, enabling quick money transfers to designated accounts. Select username & password. Moniepoint is an all-in-one digital financial services platform for businesses in emerging markets. Get verified. Need a business loan? Moniepoint offer a variety of loans for businesses of all sizes and stages. Open an account today. Nov 20, 2023 · Moniepoint Group, the parent company of Moniepoint MFB, refutes Educare CEO Alex Onyia's claim that its system is 95% layered on GTBank's infrastructure. Swift dispute resolution is available on demand. Get a debit card from the bank that provides Nigeria’s most trusted POS terminals. ) Nigeria. Open an account. Architectural principles - performance, scalability. • Provide excellent customer service to internal and external clients to positively affect company standards of service. Click on “Sign Up”. With Moniepoint, you can effortlessly receive and send money instantly. How much do Moniepoint employees make? Glassdoor provides our best prediction for total pay in today's job market, along with other types of pay like cash bonuses, stock bonuses, profit sharing, sales commissions, and tips. Dispute Process. Unable to fetch businesses at this time. Please note that if we receive a settlement for the transaction, the customer will get a reversal within 24-48 working hours. This system will enable users to log disputes for failed card transactions, and track them till they get a full reversal, thus giving Nigerians control over This course equips compliance champions with the knowledge and skills necessary to uphold regulatory standards, manage customer relationships and safeguard essential customer data. Nigeria. Our team is here to ensure that your concerns are addressed promptly. Hackerrank test - java, database, data structures & 2 programming questions 2. Aug 18, 2023 · The Moniepoint Microfinance Bank team’s expertise in building banking solutions is evident in its personal banking app with the introduction of a new card dispute resolution system. Click on the "Withdraw" button. We activate a new terminal every 30 seconds; what this means for digital payments in Africa’s largest economy. Dispute Resolution. Enter the desired withdrawal amount. Learn to manage the expense card process end-to-end as a BRM or BO in this course. Parties. Escalating BOs Complaints via Zendesk. This system will enable users to log disputes for failed card transactions, and track them till they get a full reversal, thus giving Nigerians control over Enjoy a business solution designed to help you grow. 20 followers 20 connections See your mutual connections. Mar 28, 2023 · Kindly note that only withdrawal/card payment transactions that fail with the below responses are eligible to be logged for reversal: Response received too late (68) Issuer or switch inoperative Business Banking . Click on the "UPGRADE NOW" button. • Managed dispute functions for airtime top-up failure, Bill payment for our customer. This feature empowers users to report disputes arising from unsuccessful card transactions and track them until a full resolution is achieved, putting Nigerians in Dec 13, 2023 · Demilade Egbowon. Launch the application. It's crucial because it safeguards your financial activities, prevents fraud, and ensures compliance with regulations, all while prioritizing your safety and trust in our services. Redundant systems: how Moniepoint engineers for financial inclusion. • Ensure timely close of all escalations especially disputes that require resolutions from Business Banking . Jun 27, 2024 · Updated June 27, 2024 09:20. View Wadinda Cephas Medugu’s profile on LinkedIn, a professional community of 1 billion members. You need to LOG DISPUTE to hasten the reversal process. Tired of the usual bill payment process? Moniepoint makes it easy to settle your utility bills. KYC stands for "Know Your Customer," a process Moniepoint uses to verify your identity for secure transactions. My previous work as a Teacher has improved my knowledge in handling customers and I've also improved my confidence. 12 Things You Need To Know About The Moniepoint MPOS. I leverage my analytical skills and data analysis certification from Google to identify patterns, trends, and risks, and to recommend solutions and May 23, 2024 · LinkedIn: Moniepoint Nigeria. - Request a savings plan from the app. Sep 26, 2022 · How to log debit complaint on moniepoint POS (get refund for your customers fast)i hope you enjoy this video. Mar 24, 2022 · Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed. In this course you will learn about Zendesk and how you can using it to escalate all your BRM and BO complaints. Disputes. Moniepoint Business banking helps you grow your business. Moniepoint offers a wide range of personal banking services including savings accounts, debit cards, personal loans and much more. In a tweet response, Moniepoint asserts its infrastructure's independence, emphasizing in-house development and a hybrid cloud architecture. Now, it extends beyond that. Username +234. Next . Transfer, save, invest, and much more. Access Bank Plc. Apply for a loan. Professional · A smart customer service professional, with excellent Analytical, Customer handling skills and a problem solver. Business Banking . Account Management. Face Authentication using SmileID. You will see your current KYC level and the steps required to reach the next level. As the industry media body, the Nigeria Information Technology Reporters Association (NITRA), prepares for its stakeholders engagement event, the NITRA Dispute Analyst at Moniepoint Inc. I believe myself to be reliable, goal oriented and hardworking, willing to learn new skills on my own Access your Moniepoint account to manage business banking, savings plans, POS terminals, and resolve payment disputes. Say goodbye to traditional banking and enjoy instant and secure money transfers. • Resolve dispute claims, recoups and refunds. Call to action. That sounds ironic (why have a legal team if you want to avoid court cases?) but stay with me. Initializing - Resolve issues Seamlessly. This system will enable users to log disputes for failed card transactions, and track them till they get a full reversal, thus giving Nigerians control over dispute Moniepoint Inc. SEND MONEY, BUY AIRTIME AND GET A DEBIT CARD. Initializing Vast experience in Chargeback, Settlement and Reconciliation | Learn more about Charles Asuquo’s work experience, education, connections & more by visiting their profile on LinkedIn Aug 11, 2023 · Yow were debited for a card transaction via ATM machine, POS or web. Enroll today. ) Jul 2022 - Present 1 year 11 months. Jul 21, 2023 · Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed. Address: Oyo-Ibadan Road, Idi-Agba, Ilora, Oyo. Navigate to ‘Payments’. New to Moniepoint? Sign Up Sep 12, 2023 · Notably, Moniepoint Microfinance Bank’s expertise in banking solutions is evident in its personal banking app, which introduces an innovative card dispute resolution system. Your referral code and referral link will be displayed on this page. Withdrawal/ card payment failed, customer debited, What do I do? Withdrawal/Card payment failed but I am unable to log the transaction for reversal, what do I do. I am a young and dynamic graduate, I have developed skills and competencies through my academic years that include teaching as well as customer service. How do I cash out my Referral earnings Team Lead, Reporting and Recovery⋅ Moniepoint Inc. Fast & Secure Transfers You can use either our mobile app or USSD code to transfer money to friends, business partners or family in minutes. Enjoy instant transfers, receive money, send money, buy airtime all from one app. Moniepoint MFB has a wide range of personal banking services to help you manage your bank account online. Jul 1, 2024 · Moniepoint is the best banking solution for your banking needs. From working capital loans, POS machines and business expense management, we provide complete banking solutions. - Utility Bill Payments. • Trained and mentored top Customer service Business Banking . Within the Moniepoint Business Banking app you can create your business bank account in minutes, receive or send money instantly, buy airtime, pay bills and request expense cards & POS terminals in less than 48h, on top of working capital loans for your convenience. Maintain customer service In such cases, it is important to contact Moniepoint’s customer support and provide them with the necessary details to resolve the dispute promptly. rl oh ri mt hm nu zd gi mr uk
